FAQ

Frequently Asked Questions

How long does shipping take?

We offer free worldwide shipping on every order. Estimated delivery times are 5 to 9 business days for the United States, United Kingdom, Australia, and Canada. Rest of world is 5 to 10 business days. You will receive a tracking number via email once your order ships.

How much does shipping cost?

Nothing. Shipping is completely free on every order, no minimum spend required.

How do I track my order?

Once your order ships, you will receive an email with your tracking number and a link to track your package. If your tracking hasn't updated after 5 business days, email us at pawverasupport@gmail.com and we will investigate immediately.

What is your refund policy?

We offer a 30-Day Satisfaction Guarantee. If you are not happy with your purchase for any reason, email us at pawverasupport@gmail.com within 30 days of receiving your order and we will issue a full refund or send a free replacement. In most cases, no return is required.

What if my product arrives damaged?

Email us at pawverasupport@gmail.com with your order number and a photo of the damage. We will send a free replacement or issue a full refund within 48 hours. No return required.

Can I cancel my order?

You can cancel free of charge within 12 hours of placing your order by emailing pawverasupport@gmail.com with your order number. If your order has already shipped, it cannot be cancelled but you can request a refund under our 30-Day Satisfaction Guarantee.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through PCI-compliant payment providers.

Do you ship internationally?

Yes. We ship to every country worldwide, completely free.

Will I be charged customs or import duties?

International orders may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices. We recommend checking with your local customs office if this is a concern.

How do I contact you?

Email us anytime at pawverasupport@gmail.com. We respond to all inquiries within 24 hours.